THE TRADING GROUP
Customer Service

In addition to manufacturing one of the industry's most comprehensive product lines, Timber Products Company is a leader in creating innovative manufacturing solutions, developing effective marketing strategies and providing exceptional customer service.

The Trading Group will put the full range of our tremendous resources to work for your company:

Sales
With more than 75 years of collective experience as the sales arm for companies large and small, our professional sales team understands the markets, the trends, and how to take full advantage of both.

Sales Support
Our sales support team will provide timely entry and processing, handle all questions about order activity and manage all transportation arrangements.

Marketing
We can develop creative strategies that match your manufacturing capabilities, identify profitable value-added services and improve the efficiency and profitability of your operations. You can even take advantage of our company's promotional literature and web site.

Customer Service
Good customer service is the single best strategy for increasing profitability and sales. From our receptionists to our CEO, Timber Products Company is committed to delivering the kind of outstanding service our customers have come to expect.

Order Processing
From timely processing and accurate invoicing to on-time shipping and professional follow-up, we will manage every aspect of order processing. Our extensive IT department can match your orders with your manufacturing schedule and give you access to the status of an order at any time.

Manufacturing Support
The Trading Group allows you to capitalize on our decades of experience and expertise in every aspect of manufacturing. Our personnel are available to consult with you about manufacturing problems and opportunities.

Credit Services
Our longstanding financial stability is a tremendous resource for your company. We have an experienced credit department, we use professional services to help manage risk, and we'll assume the credit risk on all transactions we sell and process.

Transportation
Our full-service traffic department is experienced in negotiating favorable contracts with the railroads and other carriers. You can also benefit from our total company leverage with carriers. Our company-owned TP Trucking division is licensed to operate in all 48 contiguous states and has an extensive brokerage division.

Reporting
With the support of our extensive IT infrastructure, The Trading Group will provide accurate, timely and customized sales reports. All of our business transactions will be properly documented and communicated, and all of the industry information we collect is available to you.

Trading Group Brochure PDF