Hello! I’m Flat Freddy

Please give a warm welcome to the newest member of the Timber Products Company team: Flat Freddy, our Feedback Experience Expert. 

Upon joining the team, Flat Freddy went straight to work—he traveled the road in November, visiting our distributor partners, cabinet makers, fixture manufacturers and contractors in order to hear what they think about different aspects of Timber Products, including our services, products and the customer experience.

Flatfreddy1

Where can you find Flat Freddy? Hitching a ride between panels in a variety of Timber Products panel units, of course! He will be traveling from our southern Oregon and Corinth, Mississippi facilities to meet distributors and customers from coast to coast. For the lucky people who find Flat Freddy in their shipment, we ask that they answer the survey questions on the prepaid postcard. This will help us achieve our goal of providing superior customer service, efficient delivery and high quality products. 

For even more fun, finders of Freddy can email a picture of themselves with Flat Freddy and the panel in which they found him to marketing@timberproducts.com and receive a complimentary Timber Products Company hat. 

If by chance you don’t get a visit from Flat Freddy, we encourage you to leave your feedback on our web-based survey (coming soon). We look forward to hearing what you have to say!

Related Blog Posts

  • Harwoodplywood-threepiece
    It Helps to Be Partners—Rugby ABP

    At Timber Products Company, we’re lucky enough to work with some of the best distributors in the business. One of those distributors is Rugby Architectural Building Products.

    Read More
  • Ampine lab
    Does it Pass the Test? A Look at the Ampine Lab

    When designers choose a particle board, they rely on specific material properties ranging from workability, how well it holds a finish, strength, fire resistance and much more. Material manufacturers—such as our Ampine division of Timber Products Company—must produce and continually demonstrate that their products meet or exceed customers' requirements. This is where the lab work at Ampine comes into play.

    Read More
  • Sierra forest products
    How Timber Products Has Redefined Customer Satisfaction for Sierra Forest Products

    When Sierra Forest Products opened its Chicago division in January 2000, the group was operating in a 25,000-square-foot facility and only serving a handful of customers, recalls Joe Ventimiglia, Division Manager – Midwest for Sierra. Even in those early days, Sierra found that Timber Products Company gave them the same support as its larger customers.

    Read More
  • Munising mich
    Mill Spotlight: Munising, Mich

    Hardwood lumber and hardwood veneer have been produced at Timber Products Company’s Munising, Mich. location since we acquired the facility in 1988. Today, the sawmill services the Great Lakes region, with some lumber reaching the southeast and West Coast where it is utilized in cabinets and flooring (including basketball courts), cases, packaging, pallets and railroad ties. The veneer is used on decorative walls, doors, cabinets, desktops and other furniture around the country.

    Read More

Comments