Please give a warm welcome to the newest member of the Timber Products Company team: Flat Freddy, our Feedback Experience Expert.
Upon joining the team, Flat Freddy went straight to work—he traveled the road in November, visiting our distributor partners, cabinet makers, fixture manufacturers and contractors in order to hear what they think about different aspects of Timber Products, including our services, products and the customer experience.
Where can you find Flat Freddy? Hitching a ride between panels in a variety of Timber Products panel units, of course! He will be traveling from our southern Oregon and Corinth, Mississippi facilities to meet distributors and customers from coast to coast. For the lucky people who find Flat Freddy in their shipment, we ask that they answer the survey questions on the prepaid postcard. This will help us achieve our goal of providing superior customer service, efficient delivery and high quality products.
For even more fun, finders of Freddy can email a picture of themselves with Flat Freddy and the panel in which they found him to firstname.lastname@example.org and receive a complimentary Timber Products Company hat.
If by chance you don’t get a visit from Flat Freddy, we encourage you to leave your feedback on our web-based survey (coming soon). We look forward to hearing what you have to say!