At Timber Products, we enjoy bringing customers into the world where our veneers, panels, and components are made. It’s one of the many ways we establish relationships with our customers, which is why our mill visits are an important learning opportunity for our current and potential partners.
Along with offering customers a chance to meet the team that actually build their products, mill visits also give them an opportunity to get specific about what they need from Timber Products. Each one of our customers has unique requirements for their business, and a mill tour is often the best way for us to understand those needs and for our customers to familiarize themselves with our team’s capabilities.
During a mill visit, our customers are often surprised to see just how much we do by hand. When they see for themselves what our team is capable of, it inspires new possibilities.
For many customers, purchasing wood products is a tactile experience. They don’t want to talk over the phone; they want to come in and feel the wood grain for themselves. Mill visits are helpful in ensuring that our customers and our sales representatives are all on the same page when it comes to terminology and describing materials.
Being able to view the entire process from tree to truck is a huge benefit to customers. We recently took one of our customers on a veneer plant visit where we not only toured the mill, but we also went out into the timberlands to see the lumber being hauled down the mountain. Visitors observe the entire manufacturing process from spinning the trees into veneer to spreading the veneer on plywood panels.
All of Timber Products' facilities are open and available for touring. Reach out to your local sales representative to schedule a tour. We’d love to see you!